Financial Privacy Statement
Protecting Your Privacy
High Point Bank and Trust Company ("High Point Bank") has always valued our customer relationships and we continue to take very seriously our duty to hold the information you provide us in strict confidence. We have prepared this document to explain what kinds of information we collect, how we use and safeguard that information, and under what circumstances we share it. This notice is provided on behalf of all companies within the High Point Bank corporate group, including High Point Bank, High Point Bank Corporation and The Argus Group, Inc., which includes Robins & Weill, Virginia Carolina Group and Argus Insurance (collectively, the "High Point Bank Group").
Confidentiality and Security
High Point Bank employees are permitted to access customer information they need to perform their jobs. We maintain strict internal policies and a code of conduct that includes the responsibility to protect the confidentiality of your financial and other personal information. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Information We Collect About You and How We Use It
We collect information we need to deliver and maintain the products and services you have requested. Sometimes the information we need is not publicly available, i.e., "nonpublic personal information." We collect nonpublic personal information about you from several sources, including:
- Banking applications, personal financial statements, and other oral, written, or electronic communications (for example, your name and address, social security number, assets and income);
- Information about your transactions with us, other companies in the High Point Bank Group or others (for example, your account balance or payment history; parties to transactions and credit or debit card usage);
- Information from third parties, including persons providing services in connection with your transactions and credit bureaus (for example, your credit history or credit worthiness from a consumer reporting agency);
- Information obtained from others to verify information provided by you, such as your employment history and credit or other relationships with third parties; and
- Information collected from our Internet websites.
How We Limit and Control the Nonpublic Information We Disclose About You
Responsible use of information benefits you because it protects your privacy. It also benefits us because it allows us to provide you with the products and services you need. Except as provided below, we will not disclose nonpublic customer information about our current or former customers outside the High Point Bank Group, unless you expressly authorize or request that we do so. High Point Bank does not provide your account or personal information to companies outside the High Point Bank Group for the purpose of independent telemarketing or direct mail marketing of non-financial products or services of those companies!
Sometimes we enter into agreements with outside companies that have expertise essential to or for our own products and services to function properly. For example, we maintain relationships with outside service providers to perform credit and debit card services, execute securities transactions, provide insurance coverage, generate account statements and other services. On occasion, we may also disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
High Point Bank is very selective in choosing the vendors and service companies who provide this assistance. These companies are all contractually required to safeguard your information and to use it only for intended purposes. We may disclose to these companies the information we collect as described under the preceding heading. In accordance with standard banking practices and the Fair Credit Reporting Act, High Point Bank shares customer information with reputable information reporting agencies. High Point Bank may also sell certain products, such as mortgage loans, that are originated in the bank. As the customer information database is an integral part of that product, we reserve the right to transfer ownership of the related customer information to the purchaser. We will also disclose information that is otherwise permitted or required by a variety of state and federal laws, for example, a subpoena.
A special note: Medical information (such as information about your past or present health) that is obtained as part of an insurance application is shared only with those required to access this information to process the application. Additional standards of confidentiality protect information you provide that is related to trust and investment services.
Information Accuracy
High Point Bank continually strives to maintain complete and accurate information about you and your accounts. If you believe our information is inaccurate or incomplete, we will review your concerns and correct any inaccuracies. Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy (ies) should be sent to us at the following address: High Point Bank, PO Box 2270, High Point, NC 27261.
Internet and Electronic Policy
High Point Bank is committed to bringing you the most effective systems to facilitate delivery of services. As technology increases, the Internet and electronic systems will play an increasing role in our delivery of services. We want you to know that High Point Bank is equally concerned about protecting your information that is gathered via the Internet or through other electronic means. This information will only be used for appropriate purposes such as the evaluation of our website’s effectiveness. For more information about specific Internet privacy issues, refer to our Web Page at www.highpointbank.com.
If you have questions about how High Point Bank protects the confidentiality of your financial information, please contact us at 336-881-3400 or write to us at PO Box 2270, High Point, NC 27261.
Joint Accounts
For a joint account (account held by two or more consumers), each of the joint accountholders may exercise the right to opt out. We will treat an opt-out direction by one joint accountholder as applying to all of the joint accountholders with respect to that joint account.
Your Choices About Sharing of Information
We may share the information we collect about you within the High Point Bank Group, unless you tell us not to share that information. If you would like to make an opt out request, please contact us by telephone at 1-800-881-9115 or complete the "Sharing Opt Out" below and return it to High Point Bank.
Your Choices on Limiting Marketing within the High Point Bank Group
- The High Point Bank Group (High Point Bank, High Point Bank Corporation and The Argus Group, Inc.) is providing this notice.
- Federal law gives you the right to limit some but not all marketing from the High Point Bank Group. Effective October 1, 2008, Federal law requires us to give you this notice to tell you about your choice to limit marketing from the High Point Bank Group.
- You may limit the High Point Bank Group, including the banking and insurance companies, from marketing their products or services to you based on your personal information that they receive from other companies within the High Point Bank Group. This information may include your income, your account history, and your credit score.
- Your choice to limit marketing offers from the High Point Bank Group will apply until you tell us to change your choice.
- To limit marketing offers, contact us: By telephone: 1-800-881-9115 or complete the "Marketing Opt Out" below and return it to High Point Bank.